Refund Policy

Refund & Return Policy

Thank you for shopping with Marvely Decors. We value your satisfaction and strive to provide high-quality home décor and kitchen accessories. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 days from the date of delivery to return an item.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must be in the original packaging.
A receipt or proof of purchase is required.

To initiate a return, please contact us at [email protected] with your order number and reason for return.

2. Non-Returnable Items

Certain types of items cannot be returned:

Gift cards
Clearance or final sale items
Perishable goods
Personalized or custom-made products

3. Refunds

Once we receive your return and inspect the item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 7–10 business days.

4. Late or Missing Refunds

If you haven’t received your refund:

First, check your bank account again.
Then contact your credit card company (it may take some time before your refund is officially posted).
Next, contact your bank (processing time varies).

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] with photos and a description of the issue.

6. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.